Response times on Help Desk Requests.

Questions/comments on general hosting issues and/or the WebNameHost site

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Pebbles
Posts: 16
Joined: 2003 07 24 1407
Location: On a Chair, in front of a monitor, unfortunately (I think)
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Response times on Help Desk Requests.

Postby Pebbles » 2003 09 26 1448

How long a response time do you estimate on help-desk requests?

Is it faster to use e-mail? or the forums? or to just come and talk to you in person?(The last one is something only those of us who know who you are would know.)

Pebbs
Rejoice evermore. Pray without ceasing. In every thing give thanks: for this is the will of God in Christ Jesus concerning you.
1 Thessalonians 5:16-18

rsutc
Posts: 185
Joined: 2003 07 22 1023
Location: Bradner BC
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Re: Response times on Help Desk Requests.

Postby rsutc » 2003 09 27 0721

Pebbles wrote:How long a response time do you estimate on help-desk requests?

Is it faster to use e-mail? or the forums? or to just come and talk to you in person?(The last one is something only those of us who know who you are would know.)

Pebbs


During business hours probably under 4 hours. After that and on Saturday 12 hours, and on Sunday 24 hours. e-mail is no faster, but I am trying to discourage that. The forums would be slower. They may be good for general discussions you want some discussion on, but not for quick fixes. But if you are near my office, you can always try an in-person visit.
Rick Sutcliffe
Non-fiction, Christian SF, and columns
http://www.arjaybooks.com


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